POPIA | MNSV Cash Loans

Protection of Personal Information Act

POPIA

Important POPIA Info

Protection of Personal Information Act (POPIA) Compliance

At MNSV Cash Loans, we recognize the importance of protecting your personal information and ensuring compliance with the Protection of Personal Information Act (POPIA) of South Africa. As a registered NCR Credit Provider (NCRCP19960), we are dedicated to handling your personal data responsibly and transparently. This document outlines our commitment to safeguarding your information and your rights as a valued customer.

1. Purpose of Collecting Personal Information

Your personal information is collected to enable us to provide efficient, reliable, and secure financial services. Specifically, we use your information for the following purposes:

  • To process loan applications and assess affordability and creditworthiness based on regulatory standards.
  • To fulfill legal and compliance obligations as required under South African financial laws and the National Credit Act.
  • To communicate with you regarding your loan application, terms, and repayment schedule.
  • To deliver a personalized customer experience, including financial products tailored to your needs.
  • To maintain accurate financial records for auditing and reporting purposes.

2. Types of Personal Information We Collect

We only collect information necessary to fulfill the purposes outlined above. This may include, but is not limited to:

  • Personal details such as your full name, identity number, contact information (email, phone number, and address).
  • Employment details, including your employer’s name, salary information, and proof of income (e.g., payslips).
  • Financial details, including bank account information and statements to determine repayment capacity.
  • Credit history and repayment records to evaluate your credit profile.

3. Storage and Protection of Your Personal Information

We understand that safeguarding your personal information is critical. Therefore, we implement stringent security measures to prevent unauthorized access, loss, or misuse. These measures include:

  • Secure encryption protocols to protect data during transmission and storage.
  • Restricted access to personal information to authorized personnel only.
  • Regular security assessments to ensure our systems and processes comply with current standards.
  • Backup systems to prevent data loss and ensure business continuity.

Your personal information is retained only for as long as it is necessary to fulfill the purposes for which it was collected or as required by law.

4. Sharing and Disclosure of Personal Information

We respect your privacy and will only share your information under the following circumstances:

  • When required by law or regulatory authorities, such as during compliance audits or investigations.
  • With credit bureaus to assess your creditworthiness and affordability.
  • With your explicit consent, where additional financial services or products are being offered.

Under no circumstances will we sell your personal information to third parties for marketing or other purposes.

5. Your Rights as a Customer

POPIA grants you specific rights to ensure transparency and fairness in how your personal information is handled. These rights include:

  • Right to Access: You may request details of the personal information we hold about you.
  • Right to Correction: You can request the correction of any inaccurate or incomplete information.
  • Right to Object: You have the right to object to the processing of your personal data under certain conditions.
  • Right to Erasure: You can request the deletion of your personal information unless legal or regulatory requirements prevent us from doing so.
  • Right to Transparency: You are entitled to clear explanations of how your personal data is used and stored.

6. How to Exercise Your Rights

If you wish to exercise any of your rights under POPIA or have questions about how your information is handled, you can contact us directly:

We will respond to your requests promptly and in accordance with the provisions of POPIA.

7. Updates to This Policy

We reserve the right to update this POPIA compliance policy to reflect changes in our practices, legal requirements, or technological advancements. Any updates will be made available on our website, and we encourage you to review this policy periodically.

Thank you for trusting MNSV Cash Loans. Your privacy is our priority, and we are committed to ensuring your personal information is handled with the utmost care and respect.

Last Updated: 21 December 2024